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FREQUENTLY ASKED

Answers from the team — no fluff.

The platform, the data, the billing, and the track record. Can't find what you need? Email us directly.

01

Getting started

BigShort is a market structure platform built by quants. We expose the order flow, dealer hedging, short pressure, and historical analogues that drive price — tools normally only available to institutional desks. Everything renders on a single live chart for any NYSE or Nasdaq ticker.

Click Try two weeks for $37, create an account, and you're in. The trial gives you full Basic access.

No. BigShort runs in your browser at app.bigshort.com. Chrome, Edge, Safari, and Firefox are all supported. There's no desktop app to install.

The BigShort web app works on mobile browsers — most subscribers run it fine on iPad and Android tablets. A dedicated mobile app is on our roadmap.

02

Trial & billing

Yes. The 14-day trial is a one-time charge. After it ends, you'll be automatically billed based on whether you chose Basic Monthly or Basic Annual. You can upgrade or cancel anytime. If you cancel, you'll still have access to the platform until the end of your billing cycle.

Yes. One click from the billing page. All subscriptions stay active until the end of your current period.

Yes. To keep our operations efficient and our prices competitive, all purchases are final. Once a transaction is completed, we do not offer refunds, returns, or exchanges.

While we do not offer refunds, your satisfaction is important. If you experience a technical error or a significant issue with your purchase, please contact our support team at [email protected]. We will work with you to resolve the problem through troubleshooting or alternative solutions.

03

Data & coverage

Every U.S. equity listed on NYSE and Nasdaq — over 9,000 symbols — with full real-time data and options analytics where the underlying is optionable.

Yes for paying subscribers. Order flow, options flow, dealer levels, and short signals all stream live during market hours. Logged-out visitors see a 15-minute delayed view of SmartFlow on the homepage.

We aggregate from the consolidated tape (SIP), direct exchange feeds, OPRA options data, and FINRA reporting. Dark pool prints are reconstructed from off-exchange reports per FINRA Rule 4552.

Not yet. BigShort is focused on U.S. equities and options today. We are currently evaluating the addition of futures and a select group of European markets for later in 2026. However, there are ways to utilize our current data for these markets:

  • Crypto: While we do not track individual coins directly, we provide full coverage for Crypto ETFs (such as IBIT). Many of our users successfully trade the crypto market by analyzing the flow and charts of these ETFs.
  • Futures: Many users trade SPY futures by utilizing our SPY charts and real-time options flow to gauge market direction and sentiment.
04

How the indicators work

SmartFlow is our institutional order flow indicator — it identifies passive accumulation and distribution that doesn't show up on price or volume alone. See the full description on the product page.

Options dealers must hedge their books to stay neutral. As price moves, their hedging activity creates real support and resistance — Gravity HP, Call HP, and Put HP plot exactly where those flows concentrate.

It's our proprietary high-conviction short-squeeze signal. In internal backtests it prints a 90% win rate. Past performance is not indicative of future results.

BigShort is a chart and analytics platform — it shows you what's happening, but you make the trade. We don't auto-execute and we don't sell pre-packaged alerts. Subscribers do share calls and reasoning in the Discord.

05

Trust & track record

Yes — and we've published the brokerage statements and tax returns to prove it. See the full trading record on the proof page.

Yes. BigShort won the Benzinga Global Fintech Award for Best Order Flow Analytics. We've also been featured in WIRED, Yahoo Finance, MarketWatch, Benzinga, and Morningstar.

No. BigShort is a software and analytics platform, not an RIA or broker-dealer. We don't manage money and we don't provide personalized investment advice. See our disclaimer.

06

Account & support

Use the "Forgot password" link on the login page. The reset email arrives within a couple of minutes — check spam if you don't see it.

Pro subscribers get priority email at [email protected]. The Discord community is active 24/5 with both team and subscriber answers, and the help center has step-by-step guides.

One subscription is for one trader. Sharing logins is against our terms and we automatically detect concurrent sessions.

Use a suite of tools developed by a market-beating quant trading firm. Our forward-tested proprietary algorithm used to turn $139k into $10 million.
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